Nordstroms
Customer service
Nordstrom is well-known for its customer service, so much so that several urban legends have appeared regarding the store. One of the best known legends was that Nordstrom graciously refunded the purchase price of a set of snow tires brought in by a customer, notwithstanding that Nordstrom did not sell--and has never sold--automotive products. The urban legend watch website Snopes has not been able to confirm or deny the authenticity of the story. While the authenticity of that story is not confirmed, many Nordstrom customers will attest that Nordstrom will refund the purchase price of an item bought at another department store provided they carry the brand.[1]
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Employee handbook
New employees are given a copy of the famous Nordstrom's Employee Handbook -- a single 5 x 8 inch gray card containing 75 words:
WELCOME TO NORDSTROM
We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.
Nordstrom Rules: Rule #1: Use your good judgment in all situations. There will be no additional rules.
Please feel free to ask your department manager, store manager, or division general manager any question at any time.
Nordstrom is well-known for its customer service, so much so that several urban legends have appeared regarding the store. One of the best known legends was that Nordstrom graciously refunded the purchase price of a set of snow tires brought in by a customer, notwithstanding that Nordstrom did not sell--and has never sold--automotive products. The urban legend watch website Snopes has not been able to confirm or deny the authenticity of the story. While the authenticity of that story is not confirmed, many Nordstrom customers will attest that Nordstrom will refund the purchase price of an item bought at another department store provided they carry the brand.[1]
[edit]
Employee handbook
New employees are given a copy of the famous Nordstrom's Employee Handbook -- a single 5 x 8 inch gray card containing 75 words:
WELCOME TO NORDSTROM
We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.
Nordstrom Rules: Rule #1: Use your good judgment in all situations. There will be no additional rules.
Please feel free to ask your department manager, store manager, or division general manager any question at any time.
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10:39 PM
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